Friday, November 13, 2009

Access Services Conference - wrapup

Based on initial feedback, conference a success
It was timely and topical
There was only one sponsor this year, but there is hope to get sponsors for the next conference.

26 states and Canada represented.
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Access Services Conference - Give 'Em A Pickle

Give 'Em a Pickle; Customer Service Improvement
Terri Summer, Emporia State University

Give Them The Pickle is a customer service training program.

Sorry folks, Firefox crashed in the middle of this presentation, so I don't have my summary. The presenter was good enough to have made the presentation available via libguides however.
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Access Services Conference - Library Collections 2.0

Library Collections 2.0: Managing Multimedia Technologies in Academic Libraries
Erica Bodnar
Joey Jones

Survey of technology needs from ARCHE schools.
many circulated laptops, calculators, headphones, etc.

GA Tech: loans digital cameras and other video equipment. They found that they've been reacting to change, rather than

Space, security, and storage are key factors in housing multimedia collections. Need dedicated HVAC systems, dedicated power capacity.

Items are tagged with "metadata." High-use items are kept in close proximity to the circulation desk.

Dedicated staffing for gadgets issues. Periodic training for staff about the equipment - especially when new equipment is added. Dedicated email/listserv for service. All staff, however, are trained on checking out and managing the items. Items are now all circulated through ILS (Voyager), but online patron empowerment features have been disabled. Circulate to GA Tech users only. Equipment is tested before check-out. Circulation policies are reviewed and adjusted based on use.

More outreach is being done to faculty and departments. Meeting with faculty in advance of courses to determine how equipment will be used to enable better training. Additional strategic marketing will also help increase use of the equipment.

GA Tech uses the student technology fees to maintain the equipment. Items are refreshed on a three-year cycle. Student and faculty are consulted before purchases are finalized.

Circulation as a destination.

Agnes Scott College:
Collections donated to the library.
Laptops, camcorders, cameras, projectors, flash drives, 35 mm camera and other equipment. Some items added by the library.
Check out bicycles.
Also has a secure storage closet.
Laptop cart has power supply into which all laptops are plugged at night to be charged. Laptops can also be connected to the network to receive updates overnight while charging.
Items are also tagged with all components. Helps staff and students about all pieces being charged out and for which they are responsible.

No dedicated budget for maintenance. Media Services Department has occasionally replaced items and library, with gift funds, have purchased some small items.

Also review circulation policy for changes based on user need and usage.
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