Friday, March 13, 2009

ACRL Conference, day 2 - Campus Disconnect

A contributed paper session: Campus Disconnect
Cara Bradley, University of Regina

Michael Scott (The Office) on Wikipedia.

Study of
109 Executive Staff
212 Administrative
456 Clerical
140 ineligible (library staff, on leave, etc)

35% response rate

Survey focused on:
Information needs
Library Knowledge and Use
Demographics

97% of staff said they need information, but most (95%) aren't going to the library to get it.

Accuracy, Currency, Convenience are the things needed most by staff.
High number (14%) wrote in that they didn't think about the library for research needs.

Awareness and interest (of library services) does not translate into usage.

Develop a liaison role with staff departments - not just academic departments.

Campus staff need us for:
  • better decision making
  • time savings
  • stress reduction
How should we develop a service model?
Need marketing for the library
Must assess services!

How should we name our spaces in the library? We have student/information commons and faculty commons, but no staff commons? How can we make staff feel more welcome to use the library?
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