Give 'Em a Pickle; Customer Service Improvement
Terri Summer, Emporia State University
Give Them The Pickle is a customer service training program.
Sorry folks, Firefox crashed in the middle of this presentation, so I don't have my summary. The presenter was good enough to have made the presentation available via libguides however.
Guest Post — Shipping up to Boston? Plan Some Workers’ Playtime during the
SSP Annual Meeting
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Heading to Boston for the SSP's annual meeting? Here's an insiders' guide
to the city.
The post Guest Post — Shipping up to Boston? Plan Some Workers’ Pl...
2 hours ago